Delivery & Returns
Free Delivery On All Orders
(excl bikes)
Delivery Policy
Delivery Time • Orders will aim to be delivered within 7 working days of placement.
Delivery Cost • Free delivery (excl bikes)
Delivery Method • Orders will be shipped via a reputable courier service, see our list below (FedEx, UPS, DHL and many more)
Tracking Information • A tracking number will be provided once the order has been shipped and customers can track the status of their delivery through the courier's website.
List of countries we deliver to:
Austria, Australia, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovenia, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, The Philippines, United Arab Emirates, UK, USA.
We want you to be happy with your purchase! In the unlikely event this is not the case, it is very easy to return an item.
Return Period • Customers have 14 days from the date of delivery to request a return.
Return Criteria • To be eligible for a return, items must be in their original condition and packaging, with all tags and labels still attached.
Return Process • To start a return, please contact us to provide your order number.
Return Shipping • Free returns for most items. Large outsized items such as Bikes and Climbing Frames will be quoted at the time.
Refunds • Processed within 48hrs of receipt of the returned item and will be credited to the original payment method.
